311 Citizen Services - CS17 assigned this issue to Public Works Operations - PW Clerk

Wondered why the City of Virginia Beach has not taken care this after being reported over and over shortly after the road was completed?

Public Works Operations has investigated your concern and a work order for repair has been generated. For further information or a status update please contact Public Works Operations Customer Service at 757-385-1470 and reference service request 91521101. Thank you.

Closed??? Why is this Closed and not taking care of?

Thanks for fixing this request!

Shouldn't this issue remain open until it is actually fixed and not just a work order generated?

I agree with you Angel, that's why I was questioning them why it was closed? My guessing that the City of Virginia Beach has a different way in answering back to us citizens.

Jeff, it may be because the City has to request for the original contractor vs in-house forces to correct the problem because it is considered a warranty or latent defect issue. I realize that may take a little time (few weeks) but not months though. If a resident's car gets damaged, VB will be on the hook to fix considering the lengthy delay in repairing. Let's hope for timely action! 🙂

Thank you!

Temp asphalt patch in. Hope it lasts awhile!