I've referred this to our Public Works Department. When the staff has had a chance to respond I’ll post an update. Thanks for reporting.

It's comments such as this one from the city that makes me think the city isn't communicating with one another. The issue was resolved, thank god since there was hundreds maybe thousands of gallons of water rushing down Young street.

I am glad this has been resolved. Since SCF is not monitored at all times, it is best to call the after hours repair number of 919-829-1930 or if necessary 911 to report an issue that needs immediate attention. I apologize for any delay or confusion this may have caused.