City of Sandy Springs addressed this issue on 08/19/2016, service request #16-044505.

Supposedly closed, but boy golly what a lousy experience. I take a picture, report a problem at a specific GPS location, and leave my number. I get a call two days later asking what kind of problem, which I'd described and sent a picture of and then am asked how to get to the location when it is pretty damn specific by GPS to the actual got of where the problem is. The guy says he didn't get the picture and wanted to know how to get there, but he ha a phone too right? Lousy program or lousy implementation. Oh, and this is the 2nd time the has happened.