Crew can't empty recycling toters that have any contamination such as plastic bags, styrofoam and unrinsed cans with food particles on them. Here's a link to our recycling page with Whats In What's Out information on recycling: https://www.newhavenct.gov/gov/depts/pw/trash/recycling.htm
If you'd like to ask if an item can be recycled in collection check the tool found here:http://www.recyclect.com. Thanks for reporting. We will address.

Issue closed. If you need to report another issue please submit to See Click Fix or call Department of Public Works at (203) 946 - 7700. Thanks.

Thanks for fixing this request!