Dominion Energy has investigated the issue and determined this is an underground cable issue. Per Dominion Energy, this type of repair typically takes 4 to 6 weeks but could take longer. For more information or any additional questions, please contact Dominion Energy at 1-866-366-4357. Thank you.

Like he said, it's been over a year or longer. They put green tags on the poles and then never came back.

I have also reported this several times