This issue has been closed. If the problem persists, please re-open this issue and give us more detailed information on how to identify the location of the problem - then we will get right on it. Thanks a lot for reporting!

I gave you the address, put a pin in the map, and provided a photo--how much more location/identification information do you want???

Thank you for contacting the City of Raleigh. Your service request ID is #434268. We will be posting additional updates about your request as we have them.

I just want to check, and somebody has, in fact, trimmed the tree back from the sidewalk.

I would assume that City of Raleigh did that, but for the very strange response that we got when y’all closed the issue. In any case, I’m closing up now.

I went by and pruned the Redbud trees on 10/10/2018. The trees are no longer obstructing the sidewalk.

This issue has been closed. If the problem persists, please re-open this issue and give us more detailed information on how to identify the location of the problem - then we will get right on it. Thanks a lot for reporting!

I now see that the "give us more detailed information" post is just a boilerplate "issue closed" post.

I'd suggest to CoR that they come up with something else, as this boilerplate doesn't fit nearly any situations and leaves a very confusing impression for SCF reporters.

That said, thanks for taking care of this issue!